Terms of Service
Last updated: March 19, 2026 | Effective immediately
These Terms of Service ("Terms") govern your use of TruePulse's website, automation services, and SMS communications. By accessing our website or receiving communications from us, you agree to these Terms.
TruePulse is an AI automation and clinic growth agency based in Peoria, Arizona, providing appointment reminder systems, patient reactivation, missed call text-back, and related services to healthcare clinics.
1. Services Provided
- Automated appointment reminder SMS messages
- Patient confirmation, reschedule, and cancellation handling via SMS
- Missed call text-back automation
- Patient reactivation campaigns
- New lead follow-up automation
- AI chat widget integration
- Google review request automation
- Post-visit follow-up communications
📱 SMS Communications — Use Cases & Terms
TruePulse sends SMS text messages on behalf of healthcare clinics for the following purposes: appointment reminders, confirmation requests, follow-up messages, and missed call notifications.
Opt-Out Instructions: Reply STOP to any message at any time. You will receive one final confirmation and no further SMS will be sent.
Help: Reply HELP or contact us at [email protected] or (480) 258-7124.
Message & Data Rates: Standard message and data rates may apply. TruePulse does not charge for SMS messages directly.
Message Frequency: Typically 1–3 messages per appointment cycle. Frequency varies based on your schedule and clinic enrollment.
Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages. Delivery is subject to your mobile carrier's network availability.
Age Restriction: Our SMS services are intended for individuals 18 years of age or older.
Description of SMS Program: TruePulse operates an automated appointment reminder and patient communication program for healthcare clinics. Messages are sent to patients who have provided consent through clinic intake processes or website opt-in forms.
2. User Responsibilities
- Provide accurate contact information when submitting forms or enrolling in communications
- Use our services only for lawful purposes
- Not attempt to interfere with or disrupt our systems or services
- Promptly notify us of any unauthorized use of your contact information
3. Intellectual Property
All content on the TruePulse website, including text, graphics, logos, and software, is the property of TruePulse and is protected by applicable intellectual property laws.
4. Disclaimer of Warranties
TruePulse services are provided "as is" without warranties of any kind. We do not warrant that our services will be uninterrupted or error-free. We make no guarantees regarding SMS delivery rates as these are subject to carrier network conditions.
5. Limitation of Liability
To the fullest extent permitted by law, TruePulse shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including missed appointments due to undelivered messages.
6. Privacy
Your use of our services is governed by our Privacy Policy, incorporated into these Terms by reference.
7. Modifications to Terms
TruePulse reserves the right to modify these Terms at any time. Updated Terms will be posted on this page with a revised effective date.
8. Governing Law
These Terms shall be governed by the laws of the State of Arizona. Any disputes shall be subject to the exclusive jurisdiction of the courts in Maricopa County, Arizona.
9. Customer Support & Contact
TruePulse
Peoria, Arizona
Phone: (480) 258-7124
Email: [email protected]
Website: www.truepulseai.com
SMS opt-out: Reply STOP | SMS help: Reply HE