Privacy Policy

Last updated: March 19, 2026 | Effective immediately

TruePulse ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our services, including SMS messaging communications.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, and email address submitted through our website forms or provided by client clinics
• Appointment Data: Appointment dates, times, and visit types provided by healthcare clinic clients
• Communication Data: Records of SMS messages sent and received, including opt-in and opt-out requests
• Usage Data: Website interaction data, including pages visited and form submissions
• Cookie & Tracking Data: We use standard web analytics tools that may collect anonymized browsing data to improve our website experience

2. How We Use Your Information

• To send appointment reminders and follow-up SMS messages on behalf of healthcare clinic clients
• To process opt-in and opt-out requests for SMS communications
• To respond to inquiries submitted through our contact form
• To improve our automation services and website functionality
• To comply with applicable laws and regulations

3. Mobile Information Sharing Statement

No mobile information (including phone numbers collected for SMS) will be shared with third parties or affiliates for marketing or promotional purposes. Information collected via SMS opt-in will not be sold, rented, or shared. This data is used solely to deliver the communications you have consented to receive.

4. Data Security and Handling

We implement industry-standard security measures including encrypted data transmission (SSL/TLS), access controls limiting data access to authorized personnel only, and secure third-party platforms with their own security certifications. While we take reasonable precautions, no method of transmission over the internet is 100% secure.

5. Cookie & Tracking Practices

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You may disable cookies through your browser settings; however, some features of our website may not function properly as a result.

6. Your Rights

• Request access to the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of SMS communications at any time by replying STOP
• Withdraw consent for data processing where consent is the legal basis

7. Data Retention

We retain personal data only as long as necessary to provide our services or as required by law. SMS communication records are retained for up to 12 months. You may request deletion of your data at any time by contacting us.

8. Third-Party Services

Our services integrate with third-party platforms including GoHighLevel and Make.com for automation, and Twilio for SMS delivery. These platforms have their own privacy policies and security practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.